FAQs
Frequently asked questions.
Featured Questions
Most Popular Questions.
- Send us an email on windsongskpg@gmail.com with your details and we will furnish you a quotation along with the booking procedure and bank details.
- You can make a reservation through our booking engine on our website.
- Check In : 1 p.m.
- Check Out : 11 a.m.
- Children up to the age of 5 years, stay complimentary – food extra
- Children above the age of 5 years are charged separately depending on the age.
- Despite our love for pets, we regret to inform you that pets are not
permitted on our property
- A cancellation made more than 30 days prior to arrival is entitled to a refund of the whole reservation deposit.
- A cancellation of reservation less than 30 days prior to arrival date incurs a cancellation fee that amounts to 50% of the total quotation / bill amount
- A cancellation of reservation less than 15 days prior to arrival date or in the case of a no- show of client at the hotel, no refund is available.
- Any refund amount to the client by the company is realized via a deposit to the client’s bank account
Modification or Extension of stay:
- In case the client wishes to shorten the duration of his stay after his arrival at the hotel, no refund is available.
- In case a client wishes to extend their reservation during their stay at Windsongs, while we will do our best to accommodate them, we cannot guarantee a room.
- Guests are requested to carry with them the following documents at the time of check in.
- One set of any of the following proper ID proofs - Passport / Voters ID / Driving Licence or Aaadhar Card ( NO PAN CARD ) of each guest.
- The jurisdiction for disputes, if any, shall be Kalimpong.
A confirmation of reservation implies acceptance of our terms and
conditions
All correspondence in respect of bookings should be addressed to windsongskpg@gmail.com